Legal
Privacy policy
Last updated: 1 November 2026
This policy explains how ENGINE REBUILD (“we”, “us”) collects and uses personal data when you use this website, ask for a quote or contact us. We are the controller of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Data controller: ENGINE REBUILD (trading name).
Phone: 07394 737095. Landline: 020 8089 1373.
Contact: contact page.
What we collect
- Quote form: your name, phone number, email address (if you give it), vehicle registration, vehicle details (make, model, year, engine size, fuel type, mileage), a description of the problem and your postcode or area if you give it.
- Vehicle lookup: when you enter a registration, we send it to the DVSA (Driver and Vehicle Standards Agency) MOT history service to fill in the make, model and engine details. We only send the registration, not your name or contact details.
- Calls, WhatsApp and email: what you tell us, your phone number or email address, and any photos or videos you send.
- Website usage: if you accept analytics cookies, Google Analytics collects information about how you use the site (pages viewed, approximate location, device and browser). See our Cookie policy.
- Security data: to stop spam and abuse, the quote form temporarily records a hashed form of your IP address to limit repeated submissions.
Why we use it and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Answering your quote request and contacting you about it | Steps at your request before entering a contract (Article 6(1)(b)) |
| Carrying out and invoicing work, warranty and aftercare | Contract (Article 6(1)(b)) and legal obligation for tax records (Article 6(1)(c)) |
| Looking up vehicle details from the DVSA | Legitimate interests: giving you an accurate quote quickly (Article 6(1)(f)) |
| Preventing spam and keeping the site secure | Legitimate interests (Article 6(1)(f)) |
| Website analytics (Google Analytics) | Consent (Article 6(1)(a)) under PECR; you can withdraw it at any time |
We do not use your data for automated decision-making, and we do not sell it. We will only send you marketing if you ask us to.
Who we share it with
- DVSA (vehicle registration only, for the MOT history lookup).
- Our website host and email provider (our website hosting company and our email provider), who store and send form submissions for us.
- WhatsApp (Meta Platforms) if you choose to message us on WhatsApp. Meta’s own privacy policy applies to that service.
- Google (Google Analytics), only if you accept analytics cookies.
- Parts suppliers or transport/recovery firms, only the details needed to collect your car or source parts.
- Our accountant, insurers, and authorities where the law requires.
International transfers
Some providers (for example Google and Meta) may process data outside the UK. Where they do, transfers rely on UK adequacy regulations or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses.
How long we keep it
- Quote requests that do not lead to work: up to 12 months, then deleted.
- Customer and job records: 6 years after the job, for tax and warranty purposes.
- Google Analytics data: 14 months.
- Rate-limit records: up to 24 hours.
Your rights
You can ask to access, correct or delete your data, restrict or object to how we use it, ask for a copy to move elsewhere (portability), and withdraw consent at any time. To make a request, phone 07394 737095 or 020 8089 1373, or use our contact page. We reply within one month.
If you are unhappy, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113. We would appreciate the chance to sort it out first.
Changes
We will update this page if we change how we use personal data. The date at the top shows the latest version.